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Orders under £30.00 will be charged at £3.99 - Orders over £30.00 are Free of Charge,
Orders placed before 5pm will be dispatched on the same working day. Orders placed after 5pm will be dispatched the next working day. We currently use a Royal Mail tracked service. Royal Mail aims to deliver within 2 to 3 working days with 94% of post areas within 2 days. Sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.
We are currently working on providing other delivery services including next day and international delivery, we hope to add these to our services in the near future.
Free delivery applies to standard delivery to the UK and Ireland.
You can return your goods via the Post Office or any other parcel delivery service. We recommend that you use a tracked service when returning goods.
Please return items to the following address:
Royle Pennine Trading Estate
If the item you have returned is faulty we will reimburse return postage costs. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or swimwear, if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all tags intact including the barcode tag.
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