Klass reviews

784 reviews on Trustpilot
Excellent 9.4 from 0 - 10
Carol Payne2 ReviewsEmbellished Maxi Dress - TURQ - 16
Verified orderCarol Payne was invited to write this review by Klass.
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Absolutely beautiful and a giveaway …

Absolutely beautiful and a giveaway price!!!!! Thank You Carol

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Reply from Klass

Good afternoon Carol

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Kristina - klass.co.uk

Joyce Cater1 ReviewSleeveless Parachute Dress - BLACK/ORANGE - 20
Verified orderJoyce Cater was invited to write this review by Klass.
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I was extremely pleased with the online …

I was extremely pleased with the online experience but not so impressed with the store experience. So would do online shop again

Klass reply
Reply from Klass

Good afternoon Joyce

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Emma - klass.co.uk

Marny2 ReviewsAnna Rose 27 Inch Straight Leg Trouser - NAVY - 20
Verified orderMarny was invited to write this review by Klass.
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Very easy to order on web site

Very easy to order on web site, good illustrations of clothing, when delivered clothes are well packaged and very good postal service. Very nice clothing and good sizing. Have no hesitation in using this web site at all.

Klass reply
Reply from Klass

Good morning Marjorie

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Scota 2 ReviewsWide Leg Stretch Trousers - BLACK - 16
Verified orderScota was invited to write this review by Klass.
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great service good quality

Easy to use web site quick delivery . Clothes good quality and fit

Klass reply
Reply from Klass

Good morning Rhona

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Kristina - klass.co.uk

Dawn Lincoln1 ReviewFloral Print Crochet Trim Top - WHITE/BLUE/CORAL - M
Verified orderDawn Lincoln was invited to write this review by Klass.
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Great service got my order within a …

Great service got my order within a couple of days

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Reply from Klass

Good morning Dawn

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Emma - klass.co.uk

Verified orderCarole GNESSEN was invited to write this review by Klass.
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Very quick and eff

Very quick and efficient

Klass reply
Reply from Klass

Good morning Carole

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Kristina - klass.co.uk

Tara Wheeler6 ReviewsMonochrome Asymmetric Hem Layered Chiffon Top - BLACK - 18
Verified orderTara Wheeler was invited to write this review by Klass.
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Lovely choice of items

Lovely choice of items, well cut and finished. A bit disappointed that I didn't get my first online order discount despite an email to customer services. All in all a good shopping experience

Klass reply
Reply from Klass

Good morning Tara

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. Please send us a private message to info@Klass.co.uk and we shall look into why you didn't receive that voucher code. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Mrs A Newton2 ReviewsBraid Trim Denim Jacket - DENIM - 14
Verified orderMrs A Newton was invited to write this review by Klass.
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Very good clothes and accessories

Very good clothes and accessories, for my wardrobe.
Being a pensioner, I buy clothes in a sale.

Klass reply
Reply from Klass

Good morning Angela

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Emma - klass.co.uk

Laura Cadman1 ReviewAnna Rose Floral Printed Fitted Midi Dress - BLACK - 14
Verified orderLaura Cadman was invited to write this review by Klass.
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Lovely dress.

Lovely dress.

Klass reply
Reply from Klass

Good morning Laura

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Emma - klass.co.uk

Lynn Kidby3 ReviewsCropped Stretch Jeans - WHITE - 14
Verified orderLynn Kidby was invited to write this review by Klass.
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Dissapointed with the sizes....I had …

Dissapointed with the sizes....I had bought a pair of trousers originally from shop and the size 14 was perfect..encouraging me to buy two pairs more online.....the size 14s were more like 12s and I have had to send them both back...not very confident about buying online.

Klass reply
Reply from Klass

Good morning Lynn

It is great to see that you have had an enjoyable shopping experience with us in store so thank you for letting us know. We are terribly sorry to hear you had trouble finding the correct size online. If you ever need any guidance with sizing you can contact one of our advisers at info@klass.co.uk. We look forward to hopefully welcoming you back in the future!

Kind Regards Kristina - klass.co.uk

Jackie Dennis2 ReviewsAnna Rose Panelled Floral Printed Chiffon Skirt - WOODCHIP - 22
Verified orderJackie Dennis was invited to write this review by Klass.
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Good service

Good service, prompt delivery, no hassle return PERFECT

Klass reply
Reply from Klass

Good morning Jackie

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Viza1 ReviewAnna Rose Washed Cropped Trousers - BEIGE - 12
Verified orderViza was invited to write this review by Klass.
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Online order

Online order. Good quality, but inaccurate sizing. Returned to store for refund. The assistant was obstructive in store in giving a refund only after going back again. The standalone Telford is listed to accept. Not a pleasant experience but a stressful one.

Klass reply
Reply from Klass

Good morning Joanne

Thanks for your feedback. I'm terribly sorry to hear you have not had a pleasant experience returning your items bought online to one of our standalone stores. You should've been able to return your items without a problem and we will be informing the store of the correct procedure for returns and exchanges. I hope we can welcome you back again soon!

Kind Regards Kristina - klass.co.uk

Joy Dalloway2 ReviewsFaux Leather Trim Unlined Zip Jacket - CREAM/BLACK - 22
Verified orderJoy Dalloway was invited to write this review by Klass.
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First class product yet again.Arrived …

First class product yet again.Arrived within two days of ordering. Love Klass garments.

Klass reply
Reply from Klass

Good morning Joy

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Kristina - klass.co.uk

Verified orderTracey Roberts was invited to write this review by Klass.
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First Klass

Don't have a Klass store near me but discovered it about 3yrs ago at McAuther Glenn retail outlet where I purchased a maxi dress and 3blouses, then visited again in March this year where I bought a skirt exactly the same as the 2 I've just purchased online and more blouses, Iove a good skirt and struggle to get the choice with length and design, the crinkle material is great for travelling, and the belts really add a good finishing touch.

Klass reply
Reply from Klass

Good morning Tracey

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Kristina - klass.co.uk

ALISON BROWN1 ReviewAnna Rose Bias Cut Floral Dress - WOODCHIP - 20
Verified orderALISON BROWN was invited to write this review by Klass.
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Dress I ordered was fine but you sent …

Dress I ordered was fine but you sent someone else's invoice to me

Klass reply
Reply from Klass

Good morning ALISON

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order. Please send us a private message to info@Klass.co.uk and we can look into why you have not received the correct paperwork for your order.

Kind Regards Emma - klass.co.uk

Solotraveller3 ReviewsLace Design Unlined Zip Jacket - GREY - 16
Verified orderSolotraveller was invited to write this review by Klass.
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Good customer service

I ordered 3 items, 2 were fine but the 3rd didn't suit me. Klass took it back without any problem, I did not have to pay return postage and the refund was made extremely quickly. I was impressed and would buy from Klass online again.

Klass reply
Reply from Klass

Good evening Heather

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Emma - klass.co.uk

Verified orderElizabeth Whiteley was invited to write this review by Klass.
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Excellent packaging

Excellent packaging. Prompt delivery. Dress exactly as described ob lube. One very satisfied customer

Klass reply
Reply from Klass

Good evening Elizabeth

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Emma - klass.co.uk

Verified orderChristine Shaw was invited to write this review by Klass.
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Would have been five stars but it …dress

Would have been five stars but it didn't arrive in time for my holiday!

Klass reply
Reply from Klass

Good morning Christine

Thanks for writing a review and it's great to hear that you are happy with the item received. I can only offer my sincere apologies for the delay in delivery as I would not expect delivery to take this long. Thank you for your patience however, and I hope that we can welcome you back again soon!

Kind Regards Emma - klass.co.uk

Verified orderLynda Geraghty was invited to write this review by Klass.
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returns process

Needed to send an item back, just printed out the returns label etc, received emailed to say received and refund made, excellent and easy process. Excellent customer service.

Klass reply
Reply from Klass

Good evening Lynda

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Hay Hay1 ReviewQuilted Printed Long Sleeve Jacket - KHAKI - 16
Verified orderHay Hay was invited to write this review by Klass.
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Klass

very helpful staff garments interestingl

Klass reply
Reply from Klass

Good evening Hay

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Kristina - klass.co.uk