Klass reviews

589 reviews on Trustpilot
Excellent 9.4 from 0 - 10
Lyn Morris1 ReviewPrinted Chiffon Layer Midi Dress - BLACK/WHITE - 22
Verified orderLyn Morris was invited to write this review by Klass.
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Very nice quality.

Although unfortunately I had to return my dress as it was not my style, it will not deter me from ordering from this company again. The quality and the size are very good.

Lesley Mills2 ReviewsAnna Rose Short Sleeve Cowl Neck Jersey Top - NAVY/PINK/IVORY - XL
Verified orderLesley Mills was invited to write this review by Klass.
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Good value

Ordering online was straightforward as was returns process. Outfit was impressive value for money. I shall order from you again.

Klass reply
Reply from Klass

Good morning Lesley

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Emma - klass.co.uk

Verified orderCarol Atterbury was invited to write this review by Klass.
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Quality

second time ordering from Klass.As expected great quality very quick delivery.Great service will order again...

Klass reply
Reply from Klass

Good afternoon Carol

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Emma - klass.co.uk

Verified orderMrs Sheryl Lawrence was invited to write this review by Klass.
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Speedy efficient service with quality products

Great choice sale items with good fit and quality

Klass reply
Reply from Klass

Good morning Sheryl

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Kristina - klass.co.uk

Verified orderJOYCE GILLESPIE was invited to write this review by Klass.
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Excellent Service

Easy to use website, prompt delivery, item as described - recommended

Klass reply
Reply from Klass

Good morning Edith

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Emma - klass.co.uk

Verified orderJennifer Cowie was invited to write this review by Klass.
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very satisfied

Good quality, good fitting and good service.

Klass reply
Reply from Klass

Good morning Jennifer

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Emma - klass.co.uk

Lyn J Stanley3 ReviewsEmbellished Colour Block Sparkle Knit Top - SILVER/BLACK - M
Verified orderLyn J Stanley was invited to write this review by Klass.
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speedy delivery

Delivered promptly, thank you.

Klass reply
Reply from Klass

Good afternoon Linda

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Tania Peters1 ReviewAnna Rose Jacquard Crop Jacket - IVORY - 14
Verified orderTania Peters was invited to write this review by Klass.
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Faulty goods

The order was despatched very quickly but when my new jacket arrived it had a thread pulled to the front lapel. Very obvious. Extremely disappointing. I returned it to the Gloucester store where I'd first seen the jacket but both stock ones had threads pulled in the fabric so thought I might have better luck with one not previously handled in store & ordered on line. Clearly the fabric is susceptible to this problem. However, I have to say that the staff dealt with the refund efficiently & very politely. Just unlucky with the product I chose for my first online order.

Klass reply
Reply from Klass

Good morning Tania

Thank you for your recent review.

We are pleased to hear our staff were polite and efficient and that your order arrived in a speedy manner.

I'd like to express my sincere apologies that the garment did not reach you in perfect condition; this is unacceptable.

Please know that we are now investigating this issue as a matter of urgency and have instructed our warehouse staff to more carefully inspect every garment before it goes out to our valued customers.

Thank you for bringing this issue to our attention.

Kind Regards Emma - klass.co.uk

Verified orderMrs Richardson was invited to write this review by Klass.
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Jacket and trousers

I purchased online a leather-look biker jacket and a pair of black fine cord trousers for my sister in law's birthday. Items arrived promptly and well protected within their plastic postage bag. Items look nice quality and although I haven't given them to her yet, I am sure she will love them.

Klass reply
Reply from Klass

Good afternoon Trudie

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Emma - klass.co.uk

Elizabeth LinklaterHexham, GB2 ReviewsSuedette Laser Cut Waterfall Cardigan - CAMEL - M
Verified orderElizabeth Linklater was invited to write this review by Klass.
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Excellent service

Bought a gorgeous Klass faux suede jacket instore in black and liked it so much bought another in a different colour online. Even got extra discount online so extremely pleased! Fabulous item and quick delivery.

Klass reply
Reply from Klass

Good afternoon Elizabeth

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Kristina - klass.co.uk

Susan Wake2 ReviewsPleated Print Midi Dress - BLACK/KINGFISHER - S
Verified orderSusan Wake was invited to write this review by Klass.
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Excellent service

Well designed clothes and speedy delivery

Klass reply
Reply from Klass

Good afternoon Susan

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Emma - klass.co.uk

Yvonne Nash1 ReviewPull On Textured Stretch Treggings - DAMSON - 10
Verified orderYvonne Nash was invited to write this review by Klass.
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Love the clothes

On line loyalty card experience wasn't good to start with but the customer service has been excellent and all problems experienced to begin with have been corrected

Klass reply
Reply from Klass

Good afternoon Yvonne

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Kristina - klass.co.uk

John Oliver4 ReviewsSuedette Trim Biker Jacket - NAVY/GREY - 16
Verified orderJohn Oliver was invited to write this review by Klass.
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Good quality at a good price.

Good quality at a good price.

Klass reply
Reply from Klass

Good morning John

Thank you for your recent review.

We are happy to hear you are pleased with the quality and price of your purchase.

Thank you for being a Klass customer.

Kind Regards Kristina - klass.co.uk

Verified orderCustomer Mrs May Dawson was invited to write this review by Klass.
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Excellent service

Love the goods, both style and fit

Klass reply
Reply from Klass

Good morning May

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Emma - klass.co.uk

Tracy2 ReviewsShort Faux Leather Stitch Jacket - BLACK - 14
Verified orderTracy was invited to write this review by Klass.
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Good service

Happy with the service. Only issue was no tracking number even though royal mail tracked delivery

Klass reply
Reply from Klass

Good evening Tracy

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Kristina - klass.co.uk

Verified orderSheena A Roberts was invited to write this review by Klass.
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Online order

The paperwork in the parcel wasn't mine. Wrong name address and order. Think it probably breaks data protection rules.

Klass reply
Reply from Klass

Good morning Sheena A

Thank you for your recent review.

We are sorry to hear that this has happened and take matters like this extremely seriously.

It seems as though there may have been a glitch with the packing of your parcel. This will be investigated within the warehouse immediately and dealt with. Again, we apologise that you have experienced a less than ideal service and will do all we can to repair this.

Please can you email us on info@klass.co.uk if you would like any further information or if we can provide any further assistance.

Kind Regards Emma - klass.co.uk

Mrs Hyde2 ReviewsAnna Rose Lightweight Quilt Coat - NAVY - 20
Verified orderMrs Hyde was invited to write this review by Klass.
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Love this casual but smart jacket.

Fit is true and the styling and detail on this quilted jacket make it wearable almost anywhere.

Klass reply
Reply from Klass

Good evening Maureen

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Verified orderHeather Kenny was invited to write this review by Klass.
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Satisfied customer.

Prompt free delivery, great quality clothes.

Klass reply
Reply from Klass

Good evening Heather

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Emma - klass.co.uk

A JohnsonPeterborough, GB8 ReviewsAnna Rose Wave Cardigan - BLUE - L
Verified orderA Johnson was invited to write this review by Klass.
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Klass online

I ordered three tops online. Apart from the fact I was very pleased with all of them, they were also delivered very promptly and were extremely well packaged.

Klass reply
Reply from Klass

Good evening Audrey

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Kristina - klass.co.uk