Returns

When returning goods free of charge within our 14 day approval period for a refund or replacement they should be unworn and in saleable condition and are to be returned via the Post Office. Please use the original packaging and tape the pre-paid Returns Label over your name and address, compete the returns note and place with the goods and seal the parcel. It is essential that you obtain a Free Certificate of Posting from the Post Office which should be kept in a safe place as this will be required if any parcels go astray. This will contain a unique reference number which should be quoted in the event of a query. Failure to produce a Certificate of Posting from the Post Office when a parcel has gone astray will mean we will not be able to credit your account. Refunds will be credited to your payment card account within 2 weeks of receiving the returned goods, excluding the cost of postage and packing. Eleganze Ltd reserves the right to refuse a return or refund at its discretion.

The return address for items is:

info@klass.co.uk

Tel: 01706 710600