FAQs

Where is my nearest Klass store?
What are the opening times of your stores?
Can I order an item to store?
I want to tell you about my experience in store, how do I do this?
I am looking for a specific product, how do I find it?
I have seen an item I like but you do not have my size. When will you be getting this back in stock?
Can I purchase or redeem Klass gift cards online?
I signed up for the newsletter, but I have not received my 20% off.
I am having issues checking out, can you help?
I want to place an order, but you are showing offline. When will you be back online?
How do I register my VIP card?
How many points do I get for registering my card?
I have a reward card account so why can’t I sign in on the website?
I have a VIP card, but my points aren’t showing online. What can I do?
I tried to use my VIP card in store but was refused. Why is this?
My account is showing over 100 points. When will I receive my voucher?
Can I convert my voucher for online use?
I have lost my VIP card; how do I get another one?
How do I create an account online?
How do I reset my password?
How do I add my reward card to my online account?
How do I use my promotional code?
Why isn’t my promotional code working?
How can I see what I’ve ordered?
Can I amend my order once it’s been placed?
Where is my order?
Can I get my order sent to a store?
What are my delivery options?
Where do you deliver to?
Do you offer free delivery?
What service provider do you use for delivery?
What if I’m not in?
How do I return an online order?
I have lost my returns label
I want to exchange my online order. How do I do this?
Can I return an item to a store?
“WHAT OUR CUSTOMERS SAY”

EXCLUSIVE EVENTS, PROMOTIONS AND VIP EVENTS

JOIN THE CLUB