You can find your nearest store by searching using your post code in the Store Locator tab on the website. Alternatively, you can click here to go straight to it.
The opening times for our standalone stores are listed in the individual stores page which you can find using our store finder and entering your postcode.
Bank holiday opening times vary by store so please contact them prior to travelling to avoid disappointment.
Opening times for concession stores vary by store so please contact the individual store for details.
All orders placed before 3.30pm on a weekday are generally shipped out that day. Anything after 3.30pm is despatched the next working day. Orders placed over the weekend are despatched the next working day. UK standard delivery usually takes 3-5 working days. Working days are Monday-Friday, excluding bank holidays.
Please contact as soon as possible and we will try to cancel your order prior to it being dispatched.
We are unable to amend an order once it has been placed, however you can place a new order online and return any unwanted goods using our returns service via Royal Mail or in standalone stores. For more details on returns please visit our delivery and returns page.
If you have not received an email confirmation within 24 hours of placing the order, please contact customer services and we will investigate this. You can find our contact information here - contact us.
All our parcels have a unique tracking reference which you will find on your confirmation email, you can track your parcel on the Royal Mail website using their track and trace system, click here to go directly to their site (this will open in a new window).
To use the Royal Mail track and trace system, enter your 13 digit code and you will see the location of the parcel.
If you require assistance or you believe that your parcel is lost please click here to contact us.
If you made your purchase in store you can return all unwanted items to any of our stand-alone stores. You can find your nearest stand-alone store by visiting our Store Locator page and entering your post code. Please note – our concession stores can not accept returns. If you can not return your item to store please contact us and we will advise what to do next.
If you made your purchase online, you will receive a returns form with your order. Please fill this in and put it back in the bag to send back to us. You can generate a free post returns label by clicking here.
For our full returns policy, please click here - returns.
We accept Visa, Visa Debit, Visa Electron, Master Card, Maestro and Delta cards and we also accept PayPal payments.
Gift cards can only be purchased and redeemed in Klass Collection standalone stores.