We are extending our returns policy over the Christmas period. Any unwanted gifts can be returned to a standalone store (indicated by the pink pin on our store locator), or to us here at Customer Services up to and including January 12th 2019. Any unwanted gifts should be returned to us in perfect condition with the tags still attached and full proof of purchase provided.
We now offer a free and easy returns service for all orders placed online. If you would like to return an item bought in a store to another store, please ring 01706 868 002 for details as not all Klass stores accept returns if the purchase was made at another store, concession or centre.
OPTION 1 – BY POST - FREE AT ANY POST OFFICE
Simply obtain your return label from our returns page on the royal mail website by clicking here Print My Own Royal Mail Label
If you are having trouble accessing the link, please call us on 01706 868 002 or email us at firstname.lastname@example.org
If you do not have access to a printer simply download the returns label request email (detailed above) onto your mobile and take it along to your local Royal Mail Customer Service Point.
To find your nearest Royal Mail Customer Service Point visit [http://www.royalmail.com/delivery-and-collection-office-finder] and look under facilities for ‘Label printing service is available’.
The Royal Mail Customer Service Point will scan the QR barcode on your email and print the label for you. Then just leave the item with them. Please note this label print facility is not available at Post Office branches.
In all cases please ensure in your parcel you have included the returns form that will have your order number printed on the form so we can match the returned parcel to your order. If re-using the Klass delivery bag, please make sure it covers the old label. Take your parcel to any Post Office in the UK. When handing over the parcel please ask for a receipt/confirmation of posting to keep as proof of posting in the unlikely event your parcel is lost in the postal system so we can then trace the lost parcel
OPTION 2 – In Post 24/7 Parcel Lockers - FREE USE OF ANY INPOST LOCKERS
No queues - return unwanted items any time of the day or night
In Post have over 1000 lockers nationwide in the UK and that number is growing every week. These lockers are available 24/7 for you to use when sending returns to us. Simply print a label, attach it to your parcel and drop it off at your preferred locker at a time that suits you. You will need a mobile phone number in order to use In Post.
To find your nearest InPost Parcel Locker, print your returns label & track your parcel visit our In Post returns page Print My Own InPost Label.
OPTION 3 – FREE RETURN TO STORES
You can return your items to any of our Standalone stores free of charge if you purchased the item online. You will not be able to return to any concession or centres.
Please ensure in your parcel you have included the returns form that will have your order number printed on the form as proof of purchase and return any unwanted items within 28 days of receipt.
You can find your nearest standalone store using our Store Finder. Standalone stores will be in pink
If you paid by PayPal, you can only return to store Monday-Friday 9AM-5PM (or within those times and during the normal stores opening hours).
If you would like to return an item bought in a store to another store, please ring 01706 868 002 for details as not all Klass stores accept returns if the purchase was made at another store, concession or centre.
Please note, if you purchased an item from a concession or other type of store (such as House of Fraser or a garden centre), the returns policy will differ. Please ring 01706 868 002 for details.
OPTION 4 – OTHER WAYS TO RETURN
If you would prefer to return your unwanted item(s) to us using an alternative service at your own cost, then you can do so. We recommend using a tracked service and please return the items to the following address :
Royle Pennine Trading Estate
If the item you have returned is faulty we will reimburse reasonable return postage costs. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 28 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene, we do not offer refunds on pierced jewellery, or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all tags intact including the bar-code tag.
RETURNING GOODS BOUGHT WITHIN SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £22.00') you will be refunded the full price of that item less the total discount from the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back to enable us to provide a refund.
RETURNING GOODS OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
You can return these items to us via post using the returns label provided and we will refund return postage costs. Alternatively you can return them to any of our standalone stores (you will not be able to return goods to any concession stores).
Your UK statutory rights are not affected by our returns policy.