Klass reviews

1513 reviews on Trustpilot
Excellent 9.5 from 0 - 10
Caprikris2 Reviews
Verified orderCaprikris was invited to write this review by Klass.
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We visited Klass in Springfields…

We visited Klass in Springfields (Spalding) on Monday 9th July, Aprox 12:30 pm

It is a nice shop staffed by a horrible manager. We bought an item and had to return it the next day as it had a stain we did not notice.

The manager was VERY snooty, huffed and puffed about it not having a tag on it and at first refused to replace the item. I had to state UK law that a defective item must be refunded or replaced regardless of it having tags or not.

I had to ask her to calm down and told her there is no need to be getting angry about it. Her attitude changed completely when another customer entered the shop behind me, suddenly it was all (false) smiles.

I will be putting in an complaint as it is disgusting how they treated a customer with a perfectly legitimate return.

Edit: Klass decided to have no 'class' and add insult to injury in their reply by suggesting that we caused the stain on their defective product and still does not seem to comprehend that store 'policy' does not supercede the sales of goods act which allows for the return of a defective product even if it has no tags or original packaging.

No wonder their staff are so rude - they have a returns policy in place that attempts to remove consumer rights.

Klass reply
Reply from Klass

Good afternoon

Hello there, I'm terribly sorry that you feel that you've had a poor customer service experience with us here at Klass. We pride ourselves on excellent customer service at all times.

As with most retailers our return policy does not permit returns or exchanges if the tags have been removed. This return policy is in addition to your statutory rights. Clearly depending on the circumstances it may well have been appropriate to refuse the return of the garment if the evidence suggested the garment had been worn and stained subsequent to its purchase. Removal of tags before returning the garment would infer that was the case. That said, we note the manager authorised the exchange of the garment notwithstanding the inference it had been worn. If the manager was rude and unfriendly when dealing with you, then clearly that is something we do not condone.

As you no doubt appreciate Trustpilot is not the appropriate forum to respond fully to customer complaints. We do however take all complaints seriously. Please be assured, your complaint has been noted, is being investigated and we will respond direct to you via email once the complaint has been fully investigated.

Again, we apologise for the fact that you feel you were treated poorly and hope that you continue to shop with us. Kind regards, Kate - klass.co.uk

Kind Regards Kristina - klass.co.uk

Sarah Rose1 Review
Verified orderSarah Rose was invited to write this review by Klass.
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We visited the Klass store @ Tong…

We visited the Klass store @ Tong Garden Centre today. Until today I have to say I'd never heard of Klass, omg look what I've been missing. Was only looking for trousers and left with trousers, top and jacket, spoilt for choice and it's now my favourite shop. Beautiful, unique clothes and the shop assistant, Janet, was wonderful, so friendly and very helpful.

Klass reply
Reply from Klass

Good afternoon

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Lynda Gudgeon3 ReviewsCropped Eyelet Jersey Leggings - MIDNIGHT - 14
Verified orderLynda Gudgeon was invited to write this review by Klass.
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Show some Klass

Klass have a varied selection of good quality womens clothes on offer, mainly, I would say, for age 35+ Delivery was prompt, items well packaged.
Returning an item was simple. (it was me not the item)
I am comfortable with recommending this company to others.

Klass reply
Reply from Klass

Good morning Lynda

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Verified orderLinda Crosskill was invited to write this review by Klass.
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Very pleased with prompt service of…

Very pleased with prompt service of klass. My top arrived within 48 hours, perfect timing for my holiday!

Klass reply
Reply from Klass

Good evening Linda

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Emma - klass.co.uk

Princess1 ReviewDipped Hem Floral Print Georgette Top - BLACK/CORAL - 16
Verified orderPrincess was invited to write this review by Klass.
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A dress advertised was not in the shops…

A dress advertised was not in the shops ! !

Klass reply
Reply from Klass

Good evening Diana

Many thanks for your kind review as it is greatly appreciated!

Kind Regards Kristina - klass.co.uk

Verified orderJeanette Mckeever was invited to write this review by Klass.
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excellent all round service.

excellent all round service.

Klass reply
Reply from Klass

Good morning Jeanette

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Emma - klass.co.uk

Robert Hall3 ReviewsLong Sleeve Suedette Laser Cut Open Cardigan - TAUPE - L
Verified orderRobert Hall was invited to write this review by Klass.
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good value and extremely good quality.

good value and extremely good quality.

Klass reply
Reply from Klass

Good morning Pamela

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Emma - klass.co.uk

Polly5 ReviewsFloral Printed Sleeveless Midi Dress - MIDNIGHT/WHITE - L
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Good quality clothes at reasonable…

Good quality clothes at reasonable prices. Prompt delivery

Klass reply
Reply from Klass

Good morning Shirley

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Emma - klass.co.uk

Val Booth3 ReviewsLayered Lace Trimmed Sleeveless Top - WHITE - L
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I love it not warn it yet thanks

It’s a present not warn it yet thanks I love it

Klass reply
Reply from Klass

Good morning Val

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Karen2 ReviewsAnna Rose Sleeveless Floral Print Lace Midi Dress - WHITE/COBALT - XL
Verified orderKaren was invited to write this review by Klass.
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Great

Great service and I love Klass clothes as they are very nice quality but not too expensive

Klass reply
Reply from Klass

Good morning Karen

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Emma - klass.co.uk

Linda Tipping2 ReviewsAnna Rose Bias Cut Floral Sleeveless Dress - IVORY/LILAC - 14
Verified orderLinda Tipping was invited to write this review by Klass.
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Easy to order quick delivery quality…

Easy to order quick delivery quality product

Klass reply
Reply from Klass

Good morning Linda

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

MAY5 ReviewsFringed Crinkle Cover Up - WHITE - L
Verified orderMAY was invited to write this review by Klass.
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I love the clothing I buy from Klass…

I love the clothing I buy from Klass and now that I've found the website, I'm sure I'll be able to buy more beautiful garments.

Klass reply
Reply from Klass

Good morning May

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Emma - klass.co.uk

Chuck2 ReviewsMonochrome V Neck Knitted Longline Top - BLACK/WHITE - L
Verified orderChuck was invited to write this review by Klass.
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Happy once again

Happy once again

Klass reply
Reply from Klass

Good morning Kathryn

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Brionie3 ReviewsPrinted Georgette Fluted Sleeve Top - GREEN - 20
Verified orderBrionie was invited to write this review by Klass.
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Beautiful blouse and top

Beautiful blouse and top, excellent value also

Klass reply
Reply from Klass

Good morning Brionie

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Emma - klass.co.uk

Marian Judd1 ReviewFloral Foil Printed Cold Shoulder Scuba Dress - IVORY/BLUE - 14
Verified orderMarian Judd was invited to write this review by Klass.
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Very happy with my order from Klass

Very happy with my order from Klass, prompt delivery and so easy to return items that weren't suitable. Very good quality, can't wait for them to get some new stock in. Marion Judd.

Klass reply
Reply from Klass

Good morning Marian

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Kristina - klass.co.uk

Paul Bycroft1 ReviewCold Shoulder Lace Trim Tunic - GRAPEFRUIT - 22
Verified orderPaul Bycroft was invited to write this review by Klass.
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fast delivery everything was perfect

fast delivery everything was perfect

Klass reply
Reply from Klass

Good morning Paul

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

AVRIL MORGAN3 ReviewsGarden Printed Bell Sleeve Tunic - KHAKI/LIME - 16
Verified orderAVRIL MORGAN was invited to write this review by Klass.
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Love the Clothes!!

Love the Clothes!!! Staff always pleasant and Helpful ��

Klass reply
Reply from Klass

Good morning Avril

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Emma - klass.co.uk

Angela Thomas2 ReviewsStriped Wide Leg Pull On Trousers - MIDNIGHT/IVORY - 10
Verified orderAngela Thomas was invited to write this review by Klass.
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stripped loose palazzo pants

Really pleased with my purchase , delivered within a couple of days , would highly recommend.

Klass reply
Reply from Klass

Good morning Angela

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Emma - klass.co.uk

Verified orderDorothy Fuller was invited to write this review by Klass.
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as it says I have no reservations

as it says I have no reservations, I would recommend the online service and the concession shop at Polhill. The staff very approachable, and judging how busy on the weekday I visited this outlet is indeed very popular with the age group 30 -80. I am 75 and their range means that i dont have to look dowdy , on the other hand I dont want to look like 'mutton dressed as lamb'! and the clothing range is certainly 'KLASSY' and at extremely reasonable prices
thank you a very satisfied customer

Klass reply
Reply from Klass

Good morning Dorothy

Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!

Kind Regards Emma - klass.co.uk

Jan3 ReviewsSleeveless Printed Jersey Maxi Dress - NAVY/JADE - 16
Verified orderJan was invited to write this review by Klass.
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Summer shopping

Recently ordered several items and all were beautiful. I kept a dress exchanged one for different size and got a refund on another. Each process was effortless and very quick. I will definitely be using them again .

Klass reply
Reply from Klass

Good morning Janine

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Kristina - klass.co.uk