I wanted to find some more trousers (that I had bought before) in a certain style. However when the ones I ordered arrived, they were of a slightly different cut and did not fit as well.
The Klass service department assistant, Emma, sorted out this problem for me by sourcing the trousers that I wanted from the Klass stock / warehouse system and then she allowed me to return the unsuitable trousers and posted their replacements to me.
Emma kept me informed throughout of her progress and went above and beyond the norm to assist me in getting two more pairs of the trousers I wanted, in Navy and Black in my size. I cannot praise her enough for her help and I would have no hesitation in recommending the Klass Co to future customers.
Good evening Antoinette
I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Simon - klass.co.uk