Klass reviews

2345 reviews on Trustpilot
Excellent 9.6 from 0 - 10
Verified orderANTOINETTE BUXTON was invited to write this review by Klass.
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"The Wrong Trousers"

I wanted to find some more trousers (that I had bought before) in a certain style. However when the ones I ordered arrived, they were of a slightly different cut and did not fit as well.

The Klass service department assistant, Emma, sorted out this problem for me by sourcing the trousers that I wanted from the Klass stock / warehouse system and then she allowed me to return the unsuitable trousers and posted their replacements to me.

Emma kept me informed throughout of her progress and went above and beyond the norm to assist me in getting two more pairs of the trousers I wanted, in Navy and Black in my size. I cannot praise her enough for her help and I would have no hesitation in recommending the Klass Co to future customers.

Klass reply
Reply from Klass

Good evening Antoinette

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Verified orderBeverley Herring was invited to write this review by Klass.
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Klass

Really lovely items. Lots of choice. Plenty of sizes. Excellent sales and helpful and friendly staff

Klass reply
Reply from Klass

Good evening Beverley

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Simon - klass.co.uk

Verified orderSharon Harrison was invited to write this review by Klass.
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Different products

Ordered 2 dresses and a top online. Kept one dress and returned the other two items.
The online site was easy to use, the goods were delivered quickly and in excellent condition. I like that it's free returns.
I took the dress I kept on holiday and had many compliments on it.

Klass reply
Reply from Klass

Good evening Sharon

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Simon - klass.co.uk

Minnie Mouse1 ReviewAnna Rose Sparkle Knit Gilet
Verified orderMinnie Mouse was invited to write this review by Klass.
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Very happy with purchase love my clothes from klass

Lovely new design s lovely colours and very comfortable clothing.☺.

Klass reply
Reply from Klass

Good evening Pat

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Simon - klass.co.uk

Verified orderMrs C A Pratt was invited to write this review by Klass.
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Very good quality.

These clothes are brilliant for the money.

Klass reply
Reply from Klass

Good evening Mrs

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Simon - klass.co.uk

Janie Lodge1 ReviewCrochet Knit Top
Verified orderJanie Lodge was invited to write this review by Klass.
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Excellent service

Good quality clothes. Excellent service.

Klass reply
Reply from Klass

Good evening Janie

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Simon - klass.co.uk

Verified orderCaroline Wright was invited to write this review by Klass.
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Great quality, quick and easy delivery

All clothes of good quality and design.

Klass reply
Reply from Klass

Good evening Caroline

Many thanks for your kind review as it is greatly appreciated!

Kind Regards Simon - klass.co.uk

Sheila P3 ReviewsMirror Print Tunic
Verified orderSheila P was invited to write this review by Klass.
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Klass

Excellent choice sensible prices. Bought in store staff friendly and helpful. Love the clothes

Klass reply
Reply from Klass

Good evening SHEILA

Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!

Kind Regards Simon - klass.co.uk

Verified orderElizabeth Shearcroft was invited to write this review by Klass.
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great clothes, great Service

Often purchase Klass in store however there are times when the email offers are too good to risk missing until I can get to nearest outlet. Recently ordered lightweight tie front cardi's on one such offer ~ they are brilliant and will fit the bill for packing and holiday in France this year.
Website ordering easy and no hassle if returns etc necessary (not the case this time ~ all perfect).

Klass reply
Reply from Klass

Good evening Elizabeth

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Verified orderLouise Trinder was invited to write this review by Klass.
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Fabulous value for money

I bought my mum a wedding outfit from Klass and she looks stunning, I would never imagine paying the price I did for such quality garments.

We shall be back to shop without a doubt

Klass reply
Reply from Klass

Good evening Barbara

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Simon - klass.co.uk

Pauline1 ReviewLeaf Print Parka
Verified orderPauline was invited to write this review by Klass.
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Admired by complete strangers!

I have bought 4 jackets from Klass. They have been admired by people on lots of occasions. They are both functional and comfy to wear but a bit different

Klass reply
Reply from Klass

Good evening MRS PJ

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Simon - klass.co.uk

Sue Clowes1 ReviewStripe Knit Top
Verified orderSue Clowes was invited to write this review by Klass.
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Excellent value andvquality

Ive never had a bad experience with any Klass items. They are always perfect fit, excellent quality and very good value for money. My favourite place to shop

Klass reply
Reply from Klass

Good evening Sue

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Simon - klass.co.uk

Gazala Iqbal1 ReviewHooded Coat
Verified orderGazala Iqbal was invited to write this review by Klass.
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Wicked

Great clothes

Klass reply
Reply from Klass

Good evening Gazala

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Simon - klass.co.uk

Verified orderLinda Willetts was invited to write this review by Klass.
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Excellent

I love shopping in Klass in Kendal Judy and her staff are fabulous so helpfully and, friendly and they make being in the shop a great experience and fun and will go out of their way to please, also the quality and cost of the fashions is the best in town

Klass reply
Reply from Klass

Good evening Linda

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Simon - klass.co.uk

Verified orderDorothy Chambers was invited to write this review by Klass.
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No reservations,would recommend this company.

Fantastic quality,fit and price.

Klass reply
Reply from Klass

Good afternoon Dorothy

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Hazel2 ReviewsOmbre Parachute Dress
Verified orderHazel was invited to write this review by Klass.
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Not quick on refunds

I returned a dress a little while ago , but did not get my refund until I emailed

Klass reply
Reply from Klass

Good afternoon Hazel

Thank you for your review.

We do try to issue refunds as quickly as possible from when we receive the returned item and in most case returns are processed within a couple of working days.

It would appear however in your case there was a delay.

We are currently reviewing our returns procedures as clearly as proved by your experience it is something that can be improved.

Kind Regards Simon - klass.co.uk

Simone 1 ReviewBlack Quilted Jacket
Verified orderSimone was invited to write this review by Klass.
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A happy smile.

friendly, happy staff whom are always happy to help.

Klass reply
Reply from Klass

Good afternoon Simone

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Simon - klass.co.uk

Verified orderLynne Morgan Hewitt was invited to write this review by Klass.
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Excellent service

Ordered two short length trousers, but had to return and request one size bigger. Excellent quality and very satisfied with the garments and service.

Klass reply
Reply from Klass

Good afternoon Lynne

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Pauline3 ReviewsLightweight Crinkle Coat
Verified orderPauline was invited to write this review by Klass.
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Efficient

Excellent stylish clothing & ordering service fast & efficient from start to finish.

Klass reply
Reply from Klass

Good afternoon Pauline

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Simon - klass.co.uk

Verified orderMrs Mary Graham was invited to write this review by Klass.
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Garden print parka

I was extremely happy with my purchase I had tried the klass shop in Livingston and the concession shop within TJ Hughes in Glasgow and online for this jacket Without success I then e-mailed klass and asked if they would be getting anymore stock in I was very pleased when Emma replied that they could send me a jacket out which arrived within a couple of days so a very big thanx to her I love my jacket and people keep complimenting on it and asking where I got it thanx again from Mary

Klass reply
Reply from Klass

Good afternoon Mary

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Simon - klass.co.uk