Klass reviews

2440 reviews on Trustpilot
Excellent 9.6 from 0 - 10
Sheila P3 ReviewsMirror Print Tunic
Verified orderSheila P was invited to write this review by Klass.
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Klass

Excellent choice sensible prices. Bought in store staff friendly and helpful. Love the clothes

Klass reply
Reply from Klass

Good evening SHEILA

Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!

Kind Regards Simon - klass.co.uk

Verified orderElizabeth Shearcroft was invited to write this review by Klass.
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great clothes, great Service

Often purchase Klass in store however there are times when the email offers are too good to risk missing until I can get to nearest outlet. Recently ordered lightweight tie front cardi's on one such offer ~ they are brilliant and will fit the bill for packing and holiday in France this year.
Website ordering easy and no hassle if returns etc necessary (not the case this time ~ all perfect).

Klass reply
Reply from Klass

Good evening Elizabeth

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Verified orderLouise Trinder was invited to write this review by Klass.
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Fabulous value for money

I bought my mum a wedding outfit from Klass and she looks stunning, I would never imagine paying the price I did for such quality garments.

We shall be back to shop without a doubt

Klass reply
Reply from Klass

Good evening Barbara

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Simon - klass.co.uk

Pauline1 ReviewLeaf Print Parka
Verified orderPauline was invited to write this review by Klass.
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Admired by complete strangers!

I have bought 4 jackets from Klass. They have been admired by people on lots of occasions. They are both functional and comfy to wear but a bit different

Klass reply
Reply from Klass

Good evening MRS PJ

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Simon - klass.co.uk

Sue Clowes1 ReviewStripe Knit Top
Verified orderSue Clowes was invited to write this review by Klass.
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Excellent value andvquality

Ive never had a bad experience with any Klass items. They are always perfect fit, excellent quality and very good value for money. My favourite place to shop

Klass reply
Reply from Klass

Good evening Sue

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Simon - klass.co.uk

Gazala Iqbal1 ReviewHooded Coat
Verified orderGazala Iqbal was invited to write this review by Klass.
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Wicked

Great clothes

Klass reply
Reply from Klass

Good evening Gazala

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Simon - klass.co.uk

Verified orderLinda Willetts was invited to write this review by Klass.
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Excellent

I love shopping in Klass in Kendal Judy and her staff are fabulous so helpfully and, friendly and they make being in the shop a great experience and fun and will go out of their way to please, also the quality and cost of the fashions is the best in town

Klass reply
Reply from Klass

Good evening Linda

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Simon - klass.co.uk

Verified orderDorothy Chambers was invited to write this review by Klass.
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No reservations,would recommend this company.

Fantastic quality,fit and price.

Klass reply
Reply from Klass

Good afternoon Dorothy

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Hazel2 ReviewsOmbre Parachute Dress
Verified orderHazel was invited to write this review by Klass.
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Not quick on refunds

I returned a dress a little while ago , but did not get my refund until I emailed

Klass reply
Reply from Klass

Good afternoon Hazel

Thank you for your review.

We do try to issue refunds as quickly as possible from when we receive the returned item and in most case returns are processed within a couple of working days.

It would appear however in your case there was a delay.

We are currently reviewing our returns procedures as clearly as proved by your experience it is something that can be improved.

Kind Regards Simon - klass.co.uk

Simone 1 ReviewBlack Quilted Jacket
Verified orderSimone was invited to write this review by Klass.
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A happy smile.

friendly, happy staff whom are always happy to help.

Klass reply
Reply from Klass

Good afternoon Simone

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Simon - klass.co.uk

Verified orderLynne Morgan Hewitt was invited to write this review by Klass.
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Excellent service

Ordered two short length trousers, but had to return and request one size bigger. Excellent quality and very satisfied with the garments and service.

Klass reply
Reply from Klass

Good afternoon Lynne

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Pauline3 ReviewsLightweight Crinkle Coat
Verified orderPauline was invited to write this review by Klass.
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Efficient

Excellent stylish clothing & ordering service fast & efficient from start to finish.

Klass reply
Reply from Klass

Good afternoon Pauline

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Kind Regards Simon - klass.co.uk

Verified orderMrs Mary Graham was invited to write this review by Klass.
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Garden print parka

I was extremely happy with my purchase I had tried the klass shop in Livingston and the concession shop within TJ Hughes in Glasgow and online for this jacket Without success I then e-mailed klass and asked if they would be getting anymore stock in I was very pleased when Emma replied that they could send me a jacket out which arrived within a couple of days so a very big thanx to her I love my jacket and people keep complimenting on it and asking where I got it thanx again from Mary

Klass reply
Reply from Klass

Good afternoon Mary

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Simon - klass.co.uk

Kaylyons2 ReviewsKnit Cover Up
Verified orderKaylyons was invited to write this review by Klass.
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wedding

Item classy n beautiful colour, matches my wedding outfit, n using it to replace bolero jacket for evening reception. Excellent delivery service.

Klass reply
Reply from Klass

Good afternoon Kay

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Verified orderLaura Brimson was invited to write this review by Klass.
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Easy to use.

Easy to order on line & speedy delivery.

Klass reply
Reply from Klass

Good afternoon Laura

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Kind Regards Simon - klass.co.uk

Verified orderBrenda PARSLOW was invited to write this review by Klass.
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Very impressed

First time I've shopped on line with Klass, very impressed with overall product, delivery, service etc. thank you. Would recommend .

Klass reply
Reply from Klass

Good afternoon Brenda

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Kind Regards Simon - klass.co.uk

Ellie1 ReviewMonochrome Leaf Print Tunic
Verified orderEllie was invited to write this review by Klass.
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Returns Policy not good

Paid postage to receive goods. Took back to Klass Shop to exchange as wrong size. They were out of stock and told me to post dress back as they didn't know how to give refund. Had to pay postage for return. So in total £6.00 paid to Post Office and no dress as certainly not prepared to pay further postage for replacement.

Klass reply
Reply from Klass

Good afternoon Elaine

Thank you for your review.

It is disappointing that you were left with the impression that we do not offer a good returns policy as we actually offer and have offered since before you placed your order a “Free & Easy Returns” service.

This service was introduced after listening to the feedback we received from customers such as yourself who wanted a free returns service.
In view of your review we are now reviewing ways of improving the way we bring this to the attention of our customers.
Currently full details of the Free and easy returns service we offer are set on the reverse of the dispatch note included within your order and are also set out on returns page published on the klass.co.uk website that is accessible from the “Free & easy returns” link at the foot of every page on the website.

http://www.klass.co.uk/Returns/h23/Help.html

Kind Regards Simon - klass.co.uk

Kate 2 ReviewsDiamond Quilt Coat
Verified orderKate was invited to write this review by Klass.
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Very happy with the goods and the service

My order arrived quickly and was exactly as it appeared on the website.It actually fit in the size I had ordered so for a change no having to return for a bigger or smaller size. An easy uncomplicated purchase.

Klass reply
Reply from Klass

Good afternoon Kate

I'm glad to learn that you were impressed with our service! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Simon - klass.co.uk

Verified orderCustomer Melody Miss was invited to write this review by Klass.
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Excellent service

Efficient service and a great product!

Klass reply
Reply from Klass

Good afternoon SHEILA

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Kind Regards Simon - klass.co.uk

Jane4 ReviewsPleated Botanical Print Dress
Verified orderJane was invited to write this review by Klass.
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Friendly salesperson..vibrant clothes.

I have bought items from Klass both on line and in the shop locally. The style and pricing from Klass suits me more than any other brand lately. Their clothes are both vibrant..the fit is true and the staff are very helpful without being pushy.
The reason I give 4 stars not 5 is because the changing facility ( curtain to one side of shop) could be improved..it is possible for someone to accidentally open the curtain and one would be exposed to the whole shop and because of the design of unit ..passing footfall as well.

Klass reply
Reply from Klass

Good afternoon JANE

Thank you very much for taking the time to write us a review and we will look into the issue of the changing facility

I am delighted to learn that you are pleased with your order.

Kind Regards Simon - klass.co.uk