Klass reviews

6887 reviews on Trustpilot
Excellent 4.9 from 0 - 5
Joyce1 ReviewDenim Stretch Shorts With Tie Belt
Verified orderJoyce was invited to write this review by Klass.
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Flaw in material in shorts.

Very please wth all items purchased apart from a flaw in material in shorts. Not happy at all with that’ll.

Klass reply
Reply from Klass

Good morning Joyce

Thank you for your review. I am sorry to hear your item was not as expected when it arrived. Please contact us privately about the faulty item so we can rectify this for you.

Kind Regards Sophie - klass.co.uk

Verified orderSandra Jeffrey was invited to write this review by Klass.
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Good product.....

Purchase a top locally, went onto their website as purchased a few other items. Very pleased with my purchases.

Klass reply
Reply from Klass

Good morning Sandra

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Dee2 Reviews
Verified orderDee was invited to write this review by Klass.
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Did not go to website as I was in a Klass store so should have been told about refund system.

The company policy on refunds is very poor. If you buy anything from a concession store make sure you are able to get it back to the store you bought it from for a refund, otherwise you will not be able to return it. I only found this out when i bought a top on my way from home a day out, only to find no Klass store would be willing to take it back (not even the Klass customer support section would help, in fact they were most unhelpful). I couldn't try on as fitting rooms closed. In the end I took it to a family owned department store which had a Klass concession and as a goodwill gesture they gave me a gift card but it wasn't easy to exchange the top. Will never shop at Klass ever again and I have spent hundreds of pounds over the last two years with this company.

Klass reply
Reply from Klass

Dear Dee

I am sorry to read that you believe our returns policy to be very poor. We believe we have a very generous returns policy when compared to other retailers in our sector. When purchasing from a concession store, you are not buying from Klass but from the concession store and as such it is the concession store’s return policy that applies. I am not aware of any brand that has a return policy that permits concession store sales to be returned to their standalone stores and therefore do think it is unfair to rank the overall service we offer as a company as “bad” as a result of what is a standard returns policy in the sector prohibiting concession sale returns being returned to standalone stores.

Verified orderLynda Northgraves was invited to write this review by Klass.
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Always happy with Klass

Always happy with Klass, hassle free and very good support from customer service . Thank you

Klass reply
Reply from Klass

Good morning Lynda

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Customer8 ReviewsDip Hem Abstract Print Top
Verified orderCustomer was invited to write this review by Klass.
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Excellent service

My items were easy to order online, the prompt service was excellent as my goods arrived quickly. The sizing on my goods was good and the quality was excellent. I was very happy with my order and my choices. The colours were also true to the photos displayed on the web.

Klass reply
Reply from Klass

Good morning Mary

Thank you for your review. We hope to welcome you back to Klass again in the future.

Kind Regards Sophie - klass.co.uk

Pauline Mason4 ReviewsFull Length Pyjama Bottoms
Verified orderPauline Mason was invited to write this review by Klass.
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My parcel was on time and all my items…

My parcel was on time and all my items were packed fantastic

Klass reply
Reply from Klass

Good morning Pauĺine

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Tracey1 ReviewDip Dye Cold Shoulder Top
Verified orderTracey was invited to write this review by Klass.
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Beautiful clothes

Beautiful clothes, Fantastic service!!!!!!!!

Klass reply
Reply from Klass

Good morning Tracey

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Brenda34 ReviewsFloral Tie Up Pull On Trousers
Verified orderBrenda was invited to write this review by Klass.
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Beautiful clothes at amazing sales…

Beautiful clothes at amazing sales prices. I have been able to buy clothes that I previously could not afford to buy.

Klass reply
Reply from Klass

Good morning Brenda

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Lynn Steward2 ReviewsSleeveless Printed Crochet Trim Top
Verified orderLynn Steward was invited to write this review by Klass.
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Love the clothes

Love the clothes, great fit and quality ��

Klass reply
Reply from Klass

Good morning Lynn

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Karen1 ReviewSide Stripe Cropped Stretch Fitted Trousers
Verified orderKaren was invited to write this review by Klass.
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i absolutely love KLASS the clothes are…

i absolutely love KLASS the clothes are excellent quality great value and a perfect fit also super fast delivery thank you KLASS

Klass reply
Reply from Klass

Good morning Karen

Thank you for your review. We hope to welcome you back to Klass again in the future.

Kind Regards Sophie - klass.co.uk

Ann Clarke19 ReviewsSleeveless Lace Maxi Dress
Verified orderAnn Clarke was invited to write this review by Klass.
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Great choice

The clothes from class are excellent choices well made and competitive pricing too, I have purchased many items from them and would recommend Klass.

Klass reply
Reply from Klass

Good morning Ann

Thank you for your review. We hope to welcome you back to Klass again in the future.

Kind Regards Sophie - klass.co.uk

Janet Wareing7 ReviewsAnna Rose Embellished Short Sleeve Top
Verified orderJanet Wareing was invited to write this review by Klass.
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Always excellent and prompt delivery…

Always excellent and prompt delivery ,well packaged . Clothes are of good quality and true to size. Never been dissappointed .

Klass reply
Reply from Klass

Good morning Janet

Thank you for your kind review. I am pleased to learn you enjoy the quality and we hope to welcome you back to Klass again soon!

Kind Regards Sophie - klass.co.uk

Carole1 ReviewAnna Rose Striped Shimmer Blouse
Verified orderCarole was invited to write this review by Klass.
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Excellent service

I ordered an item that was a little too small so I returned it, writing on the returns note that I would like to 'up size' if possible (instead of a refund and reordering). The larger size was duly sent and I received it within 7 days of sending the returned item back. No extra paperwork generated - just good old common sense used !! Excellent service Klass, especially in these troubled times. A big 'Thank You' to you all.

Klass reply
Reply from Klass

Good morning Carole

Thank you for your kind review! I am pleased to learn you had a smooth exchange and I hope you enjoy your new Klass item!

Kind Regards Sophie - klass.co.uk

Heather1 ReviewSnake Printed Tunic
Verified orderHeather was invited to write this review by Klass.
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Very happy with my top and it arrived…

Very happy with my top and it arrived quickly. First class.

Klass reply
Reply from Klass

Good morning Heather

Thank you for your review. We hope to welcome you back to Klass again in the future.

Kind Regards Sophie - klass.co.uk

Juliet Butt9 ReviewsEmbroidered Washed Short Sleeve Tunic
Verified order Juliet Butt was invited to write this review by Klass.
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Lovely company !

Clothes are a bit different from the usual!

Klass reply
Reply from Klass

Good morning Juliet

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Sheila3 ReviewsBell Sleeve Boho Top
Verified orderSheila was invited to write this review by Klass.
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Fantastic quality and great selection…

Fantastic quality and great selection for all ages.

Klass reply
Reply from Klass

Good morning Mrs

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Diane1 ReviewPanelled Printed Jersey Dress
Verified orderDiane was invited to write this review by Klass.
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I ordered in my size but it is very big…

I ordered in my size but it is very big fits more like a nightgown dosn't look anything like on the video of the model

Klass reply
Reply from Klass

Good morning Diane

Thank you for your review. I am sorry to hear your item was not as you expected. We do have a size guide on each product page so that you can accurately judge the correct size to purchase. Please return the item and we will be more than happy to exchange it for a smaller size or issue you with a full refund.

Kind Regards Sophie - klass.co.uk

Linda Marsham3 ReviewsAnimal Print Wide Leg Cropped Trousers
Verified orderLinda Marsham was invited to write this review by Klass.
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I have placed two orders with Klass…

I have placed two orders with Klass recently both of which were dispatched immediately and I have been very pleased with the products received. Will certainly continue to use them. Regards Linda Marsham

Klass reply
Reply from Klass

Good morning Linda

Thank you for your review. We hope to welcome you back to Klass again in the future.

Kind Regards Sophie - klass.co.uk

Verified orderShopper Co Mayo Ireland. was invited to write this review by Klass.
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An excellent company to purchase from…

An excellent company to purchase from and very prompt delivery

Klass reply
Reply from Klass

Good morning Helen

Thank you for your kind review, it is very much appreciated!

Kind Regards Sophie - klass.co.uk

Verified orderHighly Satisfied was invited to write this review by Klass.
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Highly satisfied

Good delivery time on first item ordered, easy return process and reordered.Again prompt delivery and highly satisfied with the garment’s quality and fit.

Klass reply
Reply from Klass

Good morning Vera

Thank you for your review. We hope to welcome you back to Klass again in the future.

Kind Regards Sophie - klass.co.uk