REWARD CARD

JOIN THE KLASS REWARD CARD
AND START EARNING POINTS

*GET £50 WORTH OF BONUS POINTS FOR REGISTERING YOUR CARD ONLINE!

REGISTER OR REQUEST YOUR REWARD CARD BELOW
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Title*
Date of Birth*
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By allowing these messages you consent to being sent the occasional email and/or text so as to be first to hear about our special offers and news. It’s easy to unsubscribe at any time. Click here to see our Privacy Policy
FOR MORE INFORMATION ABOUT THE REWARD CARD CLICK HERE
If you have an online account linked to the email address just provided then your card will be automatically linked to your online account as soon as the registration of the card is processed.

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*Offer available to new card holders only. To qualify for this offer a Reward Card must be registered online within 7 days of the card first being used in the store. £50 worth of bonus points is equal to 25 reward points.

If you haven’t picked up a card from a store and are requesting we send you a card then to qualify for the bonus points you need to have either made a purchase online

**Can only be used in Klass standalone stores and concessions that participate in the Reward Card scheme. Please see here for full terms and condions of use.

By using the card you accept the Reward Card Terms & Conditions

“WHAT OUR CUSTOMERS SAY”

Terms & Conditions

  • You may only use your Klass reward card to collect points on purchases in Klass Stores, online at our website www.klass.co.uk and at participating concessions full details of which are available on our website.
  • It is a condition of having a Klass Reward Card that you can provide Eleganze Limited with your contact details. By using the Klass reward card issued to you,you accept these terms and conditions, you agree to become a member of the Reward Card scheme and agree that Eleganze Limted can contact you with direct marketing offers from Klass.
  • To earn points for a transaction, your Klass Reward Card must be presented at the till at the time of purchase. Every £2 spent earns 1 point. For online purchases for the system to link your online purchases to your card you need to ensure the email address used for your online account is the same as the email address registered to the reward card.
  • The Klass Reward Card scheme is open to all U.K. residents aged 18 years and over, excluding Eleganze Limited staff.
  • The Klass Reward Card is not transferable and can only be used by the person whose name and signature is on the card.
  • If your card is lost or stolen, please notify us by ringing the helpline on 01706 868002, and a new card will be issued. Please notify the helpline if you change your address or wish to change your details. Calls will be charged at national rates.
  • The Klass Reward Card issued to you remains the property of Eleganze Limited, who reserve the right to decline, issue or withdraw the card.
  • In the case of dispute, the decision of Eleganze Limited shall be final. Nothing in these terms affects your statutory rights.
  • Eleganze Limited reserve the right to alter, amend, or terminate the Klass Reward Card scheme at any time, without the need for prior notice, be it written or verbal.
  • The Klass Reward Card is not a credit, debit or cheque guarantee card.
  • Your Klass Reward Card must contain a minimum of 100 points for a voucher to be issued. After the first 100 points, vouchers will be issued for every 50 points earned. This applies to every collecting period.
  • Collecting periods may vary and in the event you do not collect any points during an 18 month period then your points balance will be reset to zero.
  • The level of reward given will be based on the total number of points that a member has earned by the end of the last day of a collecting period. Any points that a member has earned that fall between the level of reward and the next level will be "carried over" as the starting balance for the next collecting period.
  • The Klass Reward Card vouchers and mail out coupons can only be used in Klass stores when presented with a Reward Card bearing the same name and number. Vouchers can only be used towards your purchase of goods from the participating Klass store and cannot be exchanged for cash or used towards the purchase of gift cards.
  • Eleganze Limited reserves the right to deliver vouchers by email only. Vouchers must be used by the expiry date as stated on the voucher. We are not responsible for any vouchers that are unused by their expiry date. At present whilst you can collect points online you cannot use vouchers for on-line purchases however from time to time when issuing vouchers you may be offered to convert your voucher to an on-line voucher enable you to then use the converted voucher towards an online purchase at www.klass.co.uk.
  • It is your responsibility to advise us should your contact details change. We are not responsible for delayed or undeliverable mail or email.
  • The current redemption value of points is one point equals £0.10. Eleganze Limited reserve the right to vary the rate at any time.
  • Points are not given on non-Eleganze Limited product.
  • All in-store promotions and mail outs are subject to availability.
  • We reserve the right to cancel any Klass Reward Card that has been inactive.
  • The promoter of the Klass Reward Card is Eleganze Limited, Unit B, Royle Pennine Trading Estate, Lynroyle Way, Rochdale, OL11 3EX.
  • These Terms are subject to English Law. Our liability for a breach by us of these Terms shall be limited to you. If you suffer loss as a result of such breach, our sole liability shall be to credit you with points in the event that such points were deducted in error or should have been credited but were not.
  • Nothing in these Terms and Conditions shall limit any liability for personal injury or death caused by our negligence nor limit any liability for fraud.

CONFIDENTIALITY

All the data you supply to Eleganze will be held in compliance with all current and future Data Protection laws.

Privacy Policy

1. Introduction

The Privacy Policy sets out and explains in detail the type of personal data we may collect about you when you interact with us. It also explains how we will store and deal with that data including how we keep it safe, as well as information on your legal rights relating to your personal data.

We appreciate there is a lot of information within this policy but it is important and necessary to ensure you are fully informed about your rights and how we use your data.

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data.

The data controller is Eleganze Limited (referred in this policy as “we” or “us”). Eleganze Limited is a company registered in England & Wales that owns and trades under the brands Klass and Anna Rose.

2. How we use your data

In General

We (and trusted service providers acting on our behalf) use your personal data :
- To provide goods to you;
- Where possible personalise your browsing experience when visiting our website;
- Manage your online account and/or klass reward card account you may hold with us;
- Verify your identity;
- For crime and fraud prevention, detection and related purposes;
- To contact you electronically about promotional offers and products (provided you consented to such communications being sent to you) that we believe are of interest to you.
- To better understand your needs;
- To help us provide a better customer service when dealing with you;
- Where we have a legal right or duty to use or disclose your information (for example in relation to a legal dispute or in relation to an investigation by a public authority).

Klass Rewards Card and Other Marketing

We use your personal data for electronic marketing purposes (with your consent) and may on occasion post mail to you on our latest offers or product ranges.

We communicate to you in this way in the belief based upon on prior interactions with you as a customer or visitor to our website that we are sending you information on products or offers that are of interest to you.

You have the right to opt out of receiving promotional communications at any time, by :

1. If you are member of our loyalty scheme and hold a Klass Reward Card when registering or re-registering at any time your details on our website at www.klass.co.uk/register and selecting the opt out option;

2. Using the “unsubscribe” link that is included in every marketing email we send you, you can also unsubscribe from any text messages by sending a text from your mobile to the “STOP” number displayed any marketing text message we have sent to you;

3. Contacting us via the any of the Contact Us methods set out in this Policy.

If you have a Klass Rewards Card, we may collect data directly from you, as well as analysing your browsing and purchasing history with us, both online and in store as well as your responses to marketing communications we have sent you.

This data together with other data you have provided us with such as your date of birth and address, helps us to ensure that we are contacting you with relevant products and offers that are of interest to you. To better manage this and achieve more accurate result we use software and other technology that automates the processing of the data.

3. Sharing data with third parties

Service providers

So that certain services are available to you, we may need to share your personal data with some of our service providers. These include payment processing companies so we can process payments and refunds in respect of orders you make with us, IT companies who support our website and other business systems, operational companies such as delivery couriers, and marketing service providers who help us manage our electronic communications with you and recommend products that might interest you whilst browsing our website.

We ensure agreements are in place with such third parties to make sure we have their confirmation that appropriate data protection and security controls are in place and maintained when handling your personal data. Contractually these third parties are only permitted to handle the data to provide the service needed for us and to you and for no other purposes. If we stop using their services , any of your data held by them will either be deleted or rendered anonymous.

Other third parties

Other than with our service providers, we do not share your personal data with any third parties, except as set out below. We never sell or licence/rent our customer data to other organisations or individuals for marketing purposes.

We may share your data with :

Credit reference agencies where necessary for card transactions;
Governmental departments, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so :-
- By virtue of a legal requirement;
- To exercise our legal rights (for example in court cases);
- For fraud and crime prevention, or the investigation or detection of a crime or to prosecute an offender;
- for your protection, the protection of customers or our employees.

4. How long do we retain your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Whilst different periods of retention apply for different types of data, as a general rule we will not normally hold any personal data beyond 6 years after your last interaction with us.

5. What sort of personal data do we collect?

- If you have an online account with us : your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number.
- Details of your purchases and returns with us either in store if you are a member of our loyalty scheme and have used your Klass reward card or online.
- Details of your interactions with us thought our customer support, in store or online. For example we collect notes from our conversations with you, details of complaints or comments you make, details of purchases, items viewed online or added to your basket, voucher redemptions, web pages you visit and how and when you open or click on emails we may send to you.
- Information gathered by the use of cookies in your web browser. You can learn more about how we use cookies.
- Payment card information
Whilst we collect your card details so we can process the payment needed to complete your purchase, this is done via an encrypted connection that is shown by the padlock or secure symbol in the address bar as being recognised by your browser as being secure and we do not store your card information on our systems. We pass on your details via the encrypted connection to our payment provider’s secure and fully compliant environment who take care of securing all sensitive data using industry leading technology to safeguard your card against digital braches so as to keep your card data completely secure at all times.
- Your comments and reviews on our products and service.

6. How do we protect your data

We are committed to keeping your personal data safe and secure.

Our security measures include :-

- encryption of data
- only sharing data with organisations that we are satisfied similarly adhere to commitment towards keeping your personal data safe and secure
- security controls which protect all data we hold on our systems from external attack and unauthorised access
- training our employees

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this policy.

The Legal basis for us processing customer personal data

General

We collect and use personal customers’ personal data because :
-it is necessary in the pursuit of our legitimate interest (as set out below);
- the customer has consented to the processing of his or her personal data when providing their email address whilst subscribing to the newsletter so as to receive direct marketing communications from us;
-To comply with our contractual obligations in respect of a contract for the sale of goods to a customer; or
- To comply with our legal obligations.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data, it that it is necessary for our legitimate interests, including :
- Selling and supplying goods and services to our customers;
- Protecting customers, employees and other individuals and maintaining their safety, health and welfare;
- Promoting, marketing and advertising our products;
- Sending electronic marking communications to existing customers who have opted to receive such communications when providing their contact details to us;
- Sending other promotional communications which are relevant and personalised to individual customers (including managing the Klass rewards card scheme)
- Improving existing products, ranges and promotions;
- Understanding our customers’ behaviours, preferences, interests and needs;
- Complying with legal and regulatory obligations;
- Preventing, investigating and detecting crime, fraud and prosecuting offenders as well as assisting with law enforcement agencies;
- handing customer contacts, queries, reviews, complaints or disputes;
- protecting Eleganze Limited, its employees and customers, by taking appropriate legal action against third parties who have committed or appear to have committed criminal acts or are in breach or we suspect are in breach of legal obligations owed to us;
- handling legal claims or regulatory enforcement actions taken against or for us;
- fulfilling our duties to customers, employees, shareholders and other stakeholders.

7. Your Rights

You have the following rights :
- The right to request :
- Access to what personal data we hold about you at any time, free of charge in most case;
- The correction of your personal data when incorrect, out of date or incomplete;
- That we stop using your personal data for direct marking (either though specific channels or all channels).
- That we stop any consent based processing of your personal data after you withdraw that consent

To ask for your information, please contact : Data Access request, Eleganze Limited, Unit B Royle Pennine Trading Estate, Lynroyle Way, Rochdale Lancs OL11 3EX, or by email to info@klass.co.uk. To ask for your information to be amended, please update your online account, re-register your reward card online, or contact our customer services team.
If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must do so unless we believe we have a legitimate overriding reason to continue to processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to so act.

How to stop the use of personal data for direct marketing.

There are a number of ways to stop direct marketing communications from us:

- Click the ‘unsubscribe’ link in any marketing email communications that we send to you. We will then stop any further marketing emails.
- If when subsequently registering your reward card or creating an online account you indicate you do not consent to being sent emails and/or text messages from us.
- Email your request to info@klass.co.uk including enough information so we can identify your email address or if your request only relates to text messages your mobile telephone number. An email request with a header that says “unsubscribe” is acceptable.
- Write to us with your request to Customer services, Eleganze Limited, Unit B, Royle Pennine Trading Estate, Lynroyle Way, Rochdae Lancs OL11 3EX

Please note you may continue to receive communications from us for a short period after making your request for this to stop while our systems are fully updated.

7. Any Questions or need to contact us about this Privacy Policy ?

We trust that this policy has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions that have not been address in this Policy then please contact us and we will be pleased to help you :

- By email to datapolicy@klass.co.uk

- Or write to us at Data Policy, Eleganze Limited, Unit B, Royle Pennine Trading Estate, Lynroyle Way, Rochdale Lancs OL11 3EX

Cookies

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This Policy was last updated 17/0 5/2018